Building something from nothing requires you to lay the foundation first. When I catapulted into business four years ago this October, I began with a mission to learn the business of design so that my education and experience could be met with a foundation of customer satisfaction by design. Here are three things I have learned about the business of design and how we increase our client satisfaction by using them.
The way your project starts is the way your project ends. I believe in spending time with a potential client by walking their home or office and documenting all of the possibilities that are discussed through a consultation. I spend up to two hours at every consultation sketching design solutions, discussing budgets, identifying the team that we will need to complete a project, suggesting finishes, and organizing all of the project demands into a cohesive 15 step design process to achieve them. Using this method at the project onset brings tremendous value and sets a solid expectation that we mean business and design. Book a consultation here.
Keep in contact and don't waste time. My clients are busy professionals that value their time, and so do we. At Nathan Vanags Design, we prepare for very few meetings, but we pack a lot into them. We take the time to thoughtfully prepare design presentations that review layout, furniture fixtures and equipment, construction documents, and line by line proposals to complete your project down to the last doorknob. We also send a weekly update to all of our valued clients. It's our goal to never keep a client wondering what the status of their project is.
Deliver on budget and on time. After we design and specify a project, I review an in-depth budget proposal that is inclusive of everything a project will encounter. We take great care in preparing design documents that encompass the entire project scope of work. We also coordinate cohesive bids from every vendor, contractor, and subcontractor that is needed to execute any given project. By doing this, our clients have complete information, budgets, and timelines before the building phase of their projects. Then we deliver on our promise.
Have you been through a renovation or planned for company expansion? What were some of your biggest challenges in design and how did you or didn't you overcome them? Leave us a note below and we will share valuable advice in return.